QNB Launches NCR Interactive Video Teller Technology for more self-service convenience at branches

Posted on : Sun, 14 Feb 2016

Doha, February 14, 2016- QNB, ‘The Leading Financial Institution in the Middle East and Africa’, becomes the first bank in Qatar to introduce the NCR Aptra Interactive Teller Machine, from NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies. The Interactive Teller technology, located at QNB’s Al Sadd branch, which is powered with an interactive touchscreen, allows a live teller to take remote control of an ATM to assist customers with up to 95 % of traditional transactions typically completed by tellers inside a branch.

The launch of NCR’s advanced software is part of QNB’s ongoing efforts to find creative solutions to exceed the expectations of its valued customers. The Interactive Teller offers additional services than can be conducted on an ATM or other self-service devices. For instance, customers can perform secure transactions without using a traditional ATM card, and, like branch tellers, remote tellers can provide customers access to cash withdrawal/deposit from/to their accounts in amounts over the standard ATM daily cash withdrawal limits.

In addition to Cheque deposit and encashment, the Interactive Teller will provide QNB customers with adequate privacy and security to execute their transactions using private touchscreens via secured video and voice communication sessions that will be recorded for quality service. Customers can have private conversations by using the private handset already equipped on the Interactive Teller Machine or by simply plugging in their own personal headset.

“The NCR Interactive Teller is a strategic investment for QNB, as it cost-effectively delivers a new face-to-face branch teller experience to our customers via the Interactive Teller, anywhere, anytime,” said Heba Al-Tamimi, General Manager of Group Retail at QNB. She added: “Designed to provide remote assisted service, the Interactive Teller is planned to enable our customers to carry out the entire branch banking transactions at the ATM, and that allows us to get closer to our customers and offer them an unrivalled experience.”

The Interactive Teller will allow QNB customers to execute all branch banking services, such as cash withdrawals above the daily limit than a standard ATM, cash deposits, Cheque deposit, Cheque encashment, credit card payments, money transfers, and others beyond the traditional branch banking hours.

“The Interactive Tellers enable the migration of routine, expensive transactions from the teller counter at the branch to the Interactive Teller Machine channel, giving financial institutions the combined benefits of personalized services, lower processing costs, faster transacting and smaller footprint branches,” said, George Flouros , NCR Region vice president – Financial Solutions. He added: “QNB will now be able to give its customers live face-to-face interaction with experienced tellers at the Interactive Teller Machine, delivering a highly personalized, differentiated experience any time of day or night.”

As the biggest bank in Qatar, QNB endeavors to constantly build its relationships with customers by providing outstanding and unique services. Recently, the bank was awarded “The Best Bank in the Middle East” and “The Best Bank in Qatar” by the renowned international finance magazine Euromoney and “Best Direct Bank” by the Asian Banker in 2015.

Customers can take advantage of this enhanced Interactive Technology starting on February 14, 2016 at QNB’s Al Sadd Branch, which is open Sunday – Thursday from 7:30am – 1:00pm.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 27 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 15,200 operating through more than 635 locations, with an ATM network of more than 1,390 machines.