Doha, 15 March 2016 – The Human Capital Division at QNB Group, a leading financial institution in the Middle East and Africa, has been awarded the ISO 9001:2008 standard by the British Standards Institution, BSI .
To gain the distinguished standard, QNB’s Human Capital Division underwent an evaluation process conducted by BSI that included quality management system development, a management system documentation review, pre-audit, initial assessment, and clearance of non-conformances, all of which work to identify corrective actions that eliminate non-conformance to the quality management standard.
ISO 9001:2008 is the world's most widely recognized Quality Management System (QMS). An ISO 9001 Quality Management System helps an organization continually monitor and manage quality across all operations, and outlines ways to achieve, as well as benchmark, consistent performance and service by putting in place processes that allow it to improve the way it operates at all levels.
The award was received by QNB’s Human Capital Division officials, who expressed their appreciation of the award and QNB HCD’s commitment to ensuring consistent quality in the services the division provides within the Group, as it believes in the impact of investing in human resources.
“Achieving certification to ISO 9001:2008 is a mile stone and an important recognition for the hard work that QNB has put into this” ”said Ms. Jacqueline Lawson-Smith, Deputy British Ambassador to Qatar, who awarded the certificate to the QNB HCD officials. The Deputy British Ambassador to Qatar, praised QNB’s efforts to constantly improve the standard of service it provides, as well as continuously upgrading and improving its range of products and services. She further praised the Group’s professionalism, growth, and development.
The Group has received multiple global awards and certificates recognizing the quality of its services, as well as its constant growth and improvement. This includes several ISO certifications, notably that QNB were the first bank in Qatar to be awarded both the ISO 22301:2011 certification in Business Continuity Management (BCM) and the ISO 27001 certification in Information Security Management for Datacenter Operations.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 27 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 15,200 operating through more than 635 locations, with an ATM network of more than 1,390 machines.