QNB Launches New State of the Art Customer Care Center

Posted on : Sun, 05 July 2009

Doha, 05 July 2009 - Qatar National Bank (QNB) announced the launch of its newly upgraded state-of-the-art Customer Care Center, which is tailored to enhance customer satisfaction and meet the demands of the Bank's growing activities.

Utilizing QNB's upgraded telephone banking facilities, QNB customers can pay utility bills including electricity, water and telephone charges, as well as access credit card or account information, transfer funds and avail many more services. Highly trained Customer Care Representatives are available around the clock for assistance as well as for general inquiries.

The Bank has completed this upgrade in record time to meet the growing demands of its diversifying customer base as well as to meet the needs of the QNB Group which is expanding locally and in the global markets.

The Customer Care Center will cover Retail, Corporate, Investment, Treasury, International Banking as well as Islamic Banking activities.

QNB’s Customer Care Center already utilizes a modern Customer Relationship Management (CRM) system, which aggregates responses from the Center to various departments. With the new technology upgrade, QNB's CRM systems will operate more efficiently and provide high quality Customer Care in response to growing call volumes.

Call Resolution is a vital element of the relationship between the Bank and the customer and through the newly upgraded Customer Care Centre, QNB has the means to deliver quick responses and track customer satisfaction across all levels of the Bank's activities.

The Customer Care Center is an integral part of QNB’s network of branches, ATMs and e-banking channels which together constitute The Largest Banking Network in Qatar. The Center offers customers the convenience of banking whenever they need to, without having to visit branches or offices.