Business Continuity Plan

Customer Business Continuity Guidance

QNB Oman has detailed business continuity plans and procedures to ensure the safety and security of its customers and staff during a crisis or emergency.

During a fire or other life threatening evacuation:

 Do not panic and stay calm.

Be aware of the location of your nearest fire extinguishers.

Follow security instructions provided by Safety and Security Staff or fire wardens.

Help other staff, if possible and needed.

Do not provide first aid/CPR unless you know it.

Back Up Site

A back up site for our Main Branch Office has been identified and in the event of an emergency or disaster our staff may be relocated to this location the details of which will be made available as and when required.

Emergency Contact Numbers

In the event of an emergency or disaster please contact:      

Contact Branch and/or Person

Contact No.

BCP Coordinator: Yousuf Kamal Macki

+968 24725547

Senior Vice President

Centralized Operations Centralized Operations: Mohamed Iqbal Al Balushi 

+968  24725551

Oman Main Office Branch

+968 24725 551

Branch Back-up Plan

If any of the branches are damaged, the table below shows the alternative branch to which the staff and customers will move. Notice will be placed on the branch and other communication will be made to customers to use alternative branches. Customers are always welcome in any of our branches.


Name of branch/office

Telephone & Fax


Alternative location


Main office/
Muscat Branch

Phone Numbers : +968 24 725 555

Fax Number : +968 24 779 233

Phone Numbers : +968 24 725 445

Building No: 1540,
Way No.2724,
CBD Area,
Sultanate of Oman

Omantel, KOM/
Baushar branch



 +968 24 72 54 34

Ruwi Physical Add: Plot No.27, Block No.261, Street No.51, Building No.281. Baushar

Muscat Branch / Barka Branch



 +968 24 72 54 15

Plot No.RM/285/2005, Al Waqaiba Street, Al Waqaiba, Sohar

Barka / Muscat Branch



 +968 24 72 54 00

Plot No. Plot No. 017 at Al Sumhan Barka.

Muscat / Baushar Branch



 +968 24 72 54 70

23rd July Street Building No. 55, PC 112 Salalah

Muscat Branch 

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